Walt Disney World's Disability Access Service Card

Disney recently changed the process for guests with disabilities to receive assistance at the parks and introduced the Disability Access Service Card. Guests, like myself, where the only accommodation needed is wheelchair access no longer have to stop by and get the card. Your wheelchair will be enough to get the access you need. However, if there are additional needs or if you have any concerns I would definitely stop by guest relations and discuss them with a Cast Member.

So why don’t you need the card if you are a wheelchair user? Walt Disney World has made almost every queue wheelchair accessible which means wheelchair users can easily get through both the standard and FastPass+ queues. To avoid waits you can schedule your FastPass+ return times up to 60 days before your vacation and then use the My Disney Experience app during your trip to schedule additional FastPass+ times.

There are still a few attractions that have a separate wheelchair entrance. For those attractions there will be a Cast Member with a clip board located at the entrance which is most cases is the attraction’s exit. The Cast Member will issue you a return time based on the current wait time at the attraction. These passes work like the old paper FASTPASSES so you will then return to the attraction at the specified time. Typically if the current wait time is under 10 minutes they will let you right into the line.

Attractions that use an alternate entrance are:

  • Big Thunder Mountain Railroad
  • Gran Fiesta Tour Starring The Three Caballeros
  • “it’s a small world”
  • The Jungle Cruise
  • Liberty Bell Riverboat
  • Living with the Land
  • Mad Tea Party
  • Spaceship Earth
  • Splash Mountain
  • Star Tours
  • Walt Disney World Railroad

These attractions have a separate wheelchair loading area but you enter through either the standard or FastPass+ queue:

  • Buzz Lightyear’s Space Ranger Spin
  • Haunted Mansion
  • Kilimanjaro Safari
  • Rock ‘n’ Roller Coaster
  • Test Track
  • Toy Story Midway Mania

For more information you can read Disney’s offical FAQ about the Disability Access Service Card and visit their site with information about Walt Disney World’s services for guests with mobility disabilities. You can also check our our page with more information about the wheelchair accessibility of Disney attractions.

If you have any questions feel free to email me at rollingwiththemagic@gmail.com.


  1. disneyfan64 on December 22, 2013 at 1:20 am

    We are taking the plunge this coming April and visit WDW.  We were just at Disneyland (December) and when we went to get the GAC, I was told I wouldn’t need one since I was in my power wheelchair.  They told me that any cast member could see I’m in a chair and that is all I would need. I never had an issue in either park. So, will WDW be the same or would you reccomend I get the GAC?  This will be our first time there and we will be celebrating our 26 anniversity and our sons 7th birthday so we want it to be stress free as possible.  We will be staying at Shades of Green so what I have read is transportation to the parks may be a headache.  Do you have any insight on how we can make that a less of a headache?

    • Melissa on December 26, 2013 at 6:49 pm

      Sorry for the delay in responding. The new system at Walt Disney World works the same as it does in Disneyland. If you use a wheelchair there is no need to visit Guest Relations. I don’t have an experience with the transportation at Shades of Green but I will see if I can find anything out for you.

  2. Stuart on March 30, 2012 at 6:09 pm

    I also have UC and IBD and learned about the card before my anniversary trip last year. I can not explain the relief I get using the card. I would have had an extreme amount of anxiety before getting in line, but with the card, I know I will not need to wait as long and worry about accidents. Disney has always been great about providing the card. It has made my visits much more magical.

  3. Rosanne Mottola on March 7, 2012 at 5:43 pm

    Thank you! Since my diagnosis in 2006, I was always afraid to ask for help. However, I have decided to be more vocal about my condition lately. I shouldn’t be afraid… and I shouldn’t be miserable! If I’m feeling fine then it’s no problem. But if I need to leave the line for any reason, at least I will have the option insted of waiting in line again or skipping an attraction.

  4. Disney on Wheels on March 6, 2012 at 1:07 pm

    It wouldn’t hurt to find out. You could possibly be able to wait somewhere else or if you were in line but had to leave due to a flare up maybe you could come back without having to wait a second time. I would just get a letter from your doctor explaining everything and then talk with Guest Relations on your next visit. I’m sure that there is something they can do. 🙂

  5. Rosanne Mottola on March 6, 2012 at 2:33 am

    I have always wondered about a GAC for my stomach. I have ulcerative colitis, and for the most part I’m fine. But recently I traveled to WDW during a flare up. I hardly went on any attractions because I had very limited time between bathroom trips and simply couldn’t wait in line. I don’t mind AT ALL waiting for the posted wait time, but I would prefer to do it close to a restroom. Someone had mentioned I should try a GAC but I always feel weird asking because when you look at me, I do not look physically disabled. Do you have any thoughts about this?

  6. Will Bumgardner on March 5, 2012 at 6:21 pm

    We had to get one of these last year on our trip. My wife has a degenerate disc in her spine that causes a lot of pain when standing around. We did fine for about a week, but then she couldn’t do anymore standing. So, she went to get a GAC. Having never used it before, we had no idea what we did with it. The only thing close to it that I remember was being with a friend at DL that had just been stung by a jellyfish and she couldn’t walk. So our group got to go through the exit, but still had to wait until the proper ride vehicle was available for each ride. Well, at DW, the GAC allowed us to go through the FP lines without a FP. The only waiting we did on those rides was in the FP line or once the two lines merged. It definitely changed our plans for the rest of the trip since I no longer had to make FP runs unless either I wanted to go on a ride by myself or if our son and I wanted to do something without Mom.

  7. Izza on March 5, 2012 at 1:10 pm

    Thanks for the info!   Will be there this summer 🙂 Reading your post made me more excited to take my vacation in the Magical kingdom especially now that I won’t be bringing stroller along knowing about Disney World stroller rentals. Moms would surely enjoy too. Thanks!

  8. Diana Richmond on March 4, 2012 at 7:59 pm

    I totally agree, it’s not a front of the line pass like a lot of people think, I have had to wait ages but I don’t mind one bit, in fact I have seen people that where behind me actually do the ride and pass me on the way out while I’m still waiting. On the most I have always been happy with the way Disney deal with the disabled, that’s one reason we go so much.

Leave a Comment